What’s the worst technical glitch you’ve seen in a webinar recently? Have you wondered how you could avoid that in your own webinars? Then read on…

In the last year, webinars have been on the rise as our world has changed due to the unprecedented circumstances we’re all living through. Most of us can recall some technical bloopers that have come up—whether it’s someone speaking with their mute on, or a spectacular fail in the choice of a virtual background or other filter.

If you’ve run a webinar and encountered technical problems within the live session, such as a video freezing or choppy audio, you know how even 5 seconds of a problem can feel like 5 minutes of agony. Fortunately, there are ways to plan ahead and have back up contingencies in place so your online webinar runs smoothly.

What May Cause Connectivity Issues

Webinar presenter sitting at a counter gesturing in front of open laptopPhoto by Tima Miroshnichenko from Pexels.
There are multiple reasons your online presenters may run into problems transmitting audio or video clearly in your webinar, which can be a result of some of the following…

A Poor Connection:
If their internet connection is unstable or if their bandwidth is low (the speed of their network), it is possible they could run into issues transmitting audio and video out. There are a number of factors that would result in a poor connection, with one of them being geography.

Living in a Remote Area:
Communities that are further away from major city centres can experience a slower internet connection when compared to larger communities.

Unused, Open Applications:
If there are software programs running on their computers, whether it’s a music player, multiple internet tabs, or a power-hungry program like Excel, this can have a negative effect on their computer’s performance.

Our Five Tips for Webinar Excellence

Fortunately, there are a number of ways you can plan ahead to ensure your webinar is a success and that any connection problems can be addressed in advance or in the live session itself.

Photo by ConvertKit.
1. Holding a Rehearsal

One of the best ways to determine if connectivity issues could persist in a live webinar is to hold a technical rehearsal before the event takes place. Along with checking lighting and practicing cues, a rehearsal provides an opportunity to see if a given speaker may have lagging audio or video, flagging connection issues that should be investigated before your event takes place.

2. Having a Backup Nearby

Sometimes, the unexpected can take place, which can include a WiFi or power outage. One of the best ways to ensure that your online event goes smoothly is to ensure that your presenters have a quick backup option to re-connect in the event that the worst circumstances arise.

A quick and ready option is to ensure that all presenters have a cell phone nearby, with the meeting details and any apps already installed. In the event that one of your presenters’ connection drops, they can quickly login via their cell phone and run their connection off of their data plan.

3. Ensuring No One Is Using the Connection

Depending on the size of the home, a presenter should always ensure that others in the home are not using their WiFi connection on other devices, whether that is from another computer or a mobile device.

Webinar host at microphonePhoto by Andrea Piacquadio from Pexels.
4. Ditch the WiFi for Ethernet

If possible, one of the best ways to ensure that your webinar presenters have the strongest connection possible is to connect their computer directly to their modem via an Ethernet cable. While the quality of your cable and internet speed both play a role, connecting directly to your modem can mean having a faster connection to the internet, mitigating against any signal loss that your computer is sending out.

5. If All Else Fails, Turn Off Your Video

Suppose your live event is running, you have taken all of the precautions necessary, and a speaker is experiencing a great deal of lagging problems. The quickest way to ensure that their connection improves is for them to turn off their webcam video feed. Another option in this regard is to ensure that HD video is turned off. Apps like Zoom allow for this functionality. Of course, as mentioned above, the last resort is to have them leave the session and reconnect via a mobile device.

Trust Your Tech Team

Bonus Tip #6… One of the best ways to ensure your webinar runs smoothly is to enlist the help of technical professionals to manage your event.

If you’re interested in learning more about how brandigital can ensure your next webinar is run successfully, don’t hesitate to contact us, we’ll be happy to talk about how to overcome the unique challenges you face.

Your Turn…

At the top of this article we asked what was the worst technical glitch you’ve seen recently. Have a good one? We’d love it if you could share it with us in the Disqus comments section below. Maybe we’ll have some advice on how to avoid it happening to you!